Frequently Asked Questions
Everything you need to know about our luxury cashmere and fine woollens.
Where are Johnstons of Elgin products manufactured?
All of our products are proudly manufactured in Scotland at our historic mills in Elgin and Hawick, where we have been experts in natural fibres since 1797.
How should I care for my cashmere garments?
We recommend hand washing your cashmere in lukewarm water with a specialized wool detergent, or professional dry cleaning to maintain the softness and shape of the fibres.
What is your international shipping policy?
We offer worldwide shipping. Delivery times and costs vary by destination, with express options available at checkout for most regions.
Can I return an item if it is not suitable?
Yes, we accept returns within 28 days of receipt, provided the items are in their original condition with all tags attached. Please note that personalized or embossed items cannot be returned.
Do you offer a repair service for your knitwear?
We are committed to sustainability and longevity. We offer a professional repair service for our knitwear to help extend the life of your favorite Johnstons of Elgin pieces.
How can I ensure I am buying the correct size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we recommend contacting our customer service for personalized fit advice.